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According to this Article, it is
Customer relationship management (CRM) spending is predicted to rise by a significant amount within the next four years. Companies worldwide are realizing that CRM software is necessary to build and maintain solid business relationships. IBM http://lnkd.in/e3vqE3
We are at the beginning of this TREND- Don’t believe me- that is okay- CRM is going to explode and if you want to ride the wave, let’s talk very soon. Again, don’t trust me on this- Read what this article says.
P.S. Gartner found that CRM will be worth 36 billion by 2017
Go ahead I give you permission to read 🙂